LS-7 Service Selling Skills – Close One More Job with Bill Haas

ARCHIVED LIVESTREAM - In this course, Bill Haas emphases’ on the importance of good customer service skills and shop relationships in order to make the ...

LS-46 The Power of the Phone

ARCHIVED LIVESTREAM- The most powerful tool in your shop is your phone. Sure, we all know to say Good Morning or Good Afternoon, identify the shop, and id ...

LS-40 From Order Taker to Sales Maker

ARCHIVED LIVESTREAM- Order takers don’t make sales. Order takers sound rushed, usually answer questions with yes or no and seldom ask questions. A sales ...

LBT-286 7 Ways to Improve Cash Flow and Increase Profit with Bill Haas

Owners and manager spend a lot of time in the shop and with customers, sometimes overlooking cash flow and profit and loss trends. In this course, Bill ...

LBT-278 Service Management Made Simple With Greg Marchand

Service writing is the first-line of defense at any repair shop. This is where the communication starts and the transaction is completed. This class is ...

LBT-260 How to Sell a Spark Plug a Communication Learning Program with DJ Harrington

Your customers are the reason your shop exists. If you cannot meet your customers' needs, we as a company probably will not survive. Just meeting customer ...

LBT-250 Working with Gen X and Y

Can’t We All Just Get Along? Bill Haas helps us define the different generations in the workplace and their characteristics. He will show you how to ...

LBT-236 Marketing to Generation X & Y with Bill Haas

LBT-236_info In this class ASA's Bill Haas presents some concepts and information to help you better understand and market to generations X and Y. Meet ...

LBT-175 The Competition for Your Customers Loyalty with Bill Haas

J.D. Powers and Associates estimates that one customer’s loyalty is worth $7,000 over the life of their vehicle. Wouldn’t you like to keep their ma ...

LBT-140 Telephone Techniques – Power Phrases That Pay

Are you losing customers because your phone skills are lacking? Maybe its time to update your telephone techniques with AVI’s Power Phrases that Pay with ...

Delphi Training Series: Promoting and Profiting with Hybrids

ARCHIVED LIVESTREAM - Imagine telling a customer with a diesel engine “sorry, we don’t work on diesels.” Sound crazy?  No crazier than saying ...

Delphi Training Series – Increasing Car Count and Profits

ARCHIVED LIVESTREAM - Building Relationships and Selling Preventative Maintenance Price shoppers and coupon clippers only increase your car count for ...