Management

Management

LS-7 Service Selling Skills – Close One More Job with Bill Haas

LS-7
ARCHIVED LIVESTREAM - In this course, Bill Haas emphases’ on the importance of good customer service skills and shop relationships in order to make the ...
$37.50

LS-46 The Power of the Phone

LS-46
ARCHIVED LIVESTREAM- The most powerful tool in your shop is your phone. Sure, we all know to say Good Morning or Good Afternoon, identify the shop, and id ...
$99.95

LS-40 From Order Taker to Sales Maker

Ls-40
ARCHIVED LIVESTREAM- Order takers don’t make sales. Order takers sound rushed, usually answer questions with yes or no and seldom ask questions. A sales ...
$49.95

LBT-286 7 Ways to Improve Cash Flow and Increase Profit with Bill Haas

LBT-286
Owners and manager spend a lot of time in the shop and with customers, sometimes overlooking cash flow and profit and loss trends. In this course, Bill ...
$49.95

LBT-278 Service Management Made Simple With Greg Marchand

LBT-278
Service writing is the first-line of defense at any repair shop. This is where the communication starts and the transaction is completed. This class is ...
$99.95

LBT-260 How to Sell a Spark Plug a Communication Learning Program with DJ Harrington

LBT-260
Your customers are the reason your shop exists. If you cannot meet your customers' needs, we as a company probably will not survive. Just meeting customer ...
$59.95

LBT-250 Working with Gen X and Y

LBT-250
Can’t We All Just Get Along? Bill Haas helps us define the different generations in the workplace and their characteristics. He will show you how to ...
$37.50

LBT-236 Marketing to Generation X & Y with Bill Haas

LBT-236
LBT-236_info In this class ASA's Bill Haas presents some concepts and information to help you better understand and market to generations X and Y. Meet ...
$37.50

LBT-175 The Competition for Your Customers Loyalty with Bill Haas

LBT-175
J.D. Powers and Associates estimates that one customer’s loyalty is worth $7,000 over the life of their vehicle. Wouldn’t you like to keep their ma ...
$74.95

LBT-140 Telephone Techniques – Power Phrases That Pay

LBT-140
Are you losing customers because your phone skills are lacking? Maybe its time to update your telephone techniques with AVI’s Power Phrases that Pay with ...
$67.50

Delphi Training Series: Promoting and Profiting with Hybrids

LS-18
ARCHIVED LIVESTREAM - Imagine telling a customer with a diesel engine “sorry, we don’t work on diesels.” Sound crazy?  No crazier than saying ...
$99.95

Delphi Training Series – Increasing Car Count and Profits

LS-17
ARCHIVED LIVESTREAM - Building Relationships and Selling Preventative Maintenance Price shoppers and coupon clippers only increase your car count for ...
$99.95