Frequently Asked Questions


What is MotoSKILL?

MotoSKILL is an online training platform from MOTOSHOP Technology Tools that is designed for professional technicians, shop owners, and managers.  From rookie techs to master mechanics, MotoSKILL offers a wide selection of online courses designed for all levels of experience and ability.  Current course topics include ASE Test Prep, Diagnostics, Diesel, Hybrid, Management, and Tools & Equipment.  MotoSKILL courses are available 24/7, so you have the flexibility to go at your own pace and take courses whenever it’s convenient for you..


What do I get from a subscription?

A standard subscription includes one manager license with that provides access to courses enrolled, shop reporting, and admin tools.  It also includes three technician licenses which provides access to courses enrolled, courses results reporting, and course certificates.  MotoSKILL course content includes video, animations, diagrams, easy-to-read materials, quizzes, downloadable training guides, and more.   You also receive free support from the MOTOSHOP support team who can provide training, best practices, and answer questions.


How can I best prepare my staff for ASE training?

Our ASE test preparation includes over 40 hours of coursework—to help your techs pass the ASE Certification test. Best of all, you get guaranteed results.*

*Money back guarantee is available for online ASE test prep classes only. Participants must successfully complete the online course and earn a certificate of completion to qualify for refund. If a refund is requested, participant must provide their failing exam score received by ASE within 1 month of completing the online course.


What are Learning Assessments?

Learning assessments can be found from the homepage under “Knowledge Assessments”  These tests are designed to test your knowledge on associated topics and help guide you through a personalized learning path.


How do I complete and pass a course?

Courses are considered complete once you have checked off all of the lessons as completed and you succesfully pass any related post test with an 80% pass rate or better


Can I start a course and return later to complete it?

MotoSKILL is designed to provide training to shops 24/7, so you have the flexibility to go at your own pace and take courses whenever it’s convenient for you.  Each lesson has a “Complete Lesson” button that you can check off after completing the chapter so you can easily see where you left off and what chapter to start next.


Can I review my results for courses I’ve completed?

Certainly.  All course results and certificates can be found on the My Courses page, under “Completed Courses”


Do I receive a certificate for completed courses?

After completing a course, you are awarded a personalized certificate of completion.  This certificate states your name, the course title, credit hours associated with the course and the date of completion.  You can access your certificate and print or download as a pdf from the “Completed Courses” page.


Can I take courses I’ve already completed again?

You can re-take courses as many times as you wish as long as you have an active enrollment in that course.


What information can I view about my team with a manager’s license?

Managers can manage users in their group from the “Manage” page. At any time you can log in and see who is actively in your group.  How many times they have logged in to the site, including date of first and last log in.  You can see course status of all active courses they have any grades in and which have been completed.


Can I reset passwords for my technicians on my team?

Managers can reset passwords for their team members from the “Manage” page.  Users can also reset their own password at any time as long as they have a unique email address registered in their account.  To reset your own password, click the “Log In” button at the top right of the homepage and click the “Lost your password?” link at the bottom of the login box to receive an email with a new password.


Can I add or delete users on my team?

If you are listed as the account manager, you can add/delete users on your own from the “Manage” page.  Shop accounts come with 4 user licenses, if you need more licenses for your account please call 1-855-770-MOTO (6686).


Are any courses AMi Certified?

Yes.  Many of our management instructors are certified AMi instructors as well.  Look for the AMi logo AMiwhen you browse product for confirmation.


What is the All Access Pass?

The All Access Pass includes enrollment in over 125 online courses that you can access anytime, anywhere.


How often are new courses added?

New courses are added to the site all the time.  Check back for new content to be added at a minimum of once per quarter.  If you are enrolled in the All Access Pass you can check the Recently Added section in My Courses to see what’s new.


How can I best prepare my staff for ASE training?

Our ASE test preparation includes over 40 hours of coursework to help your techs pass the ASE Certification test. Best of all, you get guaranteed results* *Money back guarantee is available for online ASE test prep classes only. Participants must successfully complete the online course and earn a certificate of completion to qualify for refund. If a refund is requested, participant must provide their failing exam score received by ASE within 1 month of completing the online course.


I can download training guides for most courses except ASE – Why can’t I download the ASE Study Guides?

The ASE Study Guides are copyright protected and we do our best to keep them updated as the exams update their requirements.


I am new to MotoSKILL, and I want to register for a course. Where do I begin?

  • Browse courses to find a topic.
  • Choose “Add to Cart,” then choose “Proceed to Checkout” and provide the requested information.
  • Create a username and password to complete your purchase.
  • You will receive a confirmation email with information about your purchase.
  • Or, call 1-855-770-MOTO (6686) and we will enroll you in the courses you choose.

I am a returning customer, and I want to register for a course. What do I need to do?

  • Login to MotoSKILL with the “Log In” button at the top right of the screen.
  • Browse courses to find a topic.
  • Choose “Add to Cart,” then choose “Proceed to Checkout” to complete your purchase.
  • You will receive a confirmation email with information about your purchase.
  • Or, call 1-855-770-MOTO (6686) and we will enroll you in the courses you choose.

I am a returning customer, and I want to view my courses.

  • Login to MotoSKILL with the “Log In” button at the top right of the screen then choose  “My Courses”.
  • Here you can browse through new courses, recently started courses, or completed courses.

What if I forgot my password?

Click the “Log In” button at the top right of the homepage and click the “Lost your password?” link at the bottom of the login box to receive an email with a new password.


I received a new password, but I want to change it to something I can remember.

Login to your account with the new password, click on your username on the right side of the screen to access “My Account” and choose the “change password” option.


What if I forgot my username?

Call 1-855-770-MOTO (6686) or live chat on MotoSKILL at the bottom left and we can help.


The on-demand videos won’t load. What do I do?

  • It could be an Internet bandwidth issue. Close any other web pages that are open, including file sharing and music and video streaming.
  • Try disconnecting and reconnecting to the Internet, or switching from a wireless to an Ethernet connection.

Why can’t I purchase a course without creating a username and password?

Your username and password allows you to login to access your on-demand course materials.


What equipment do I need to take an online course?

We recommend checking your computer to make sure it meets the standard system requirements below

  • Windows or Mac computer

PC users: Windows XP or later; Windows 2003 Server or later

Mac users: Mac OS X 10.7 (Lion) or later

  • Internet connection (broadband is best)
  • Speakers (built-in or USB headset)

MotoSKILL can also be used on iPhone/iPad/Android smartphone or tablets

Please make sure your browser is updated to the most recent version to ensure optimal performance


What if I can’t hear anything?

Follow these steps to troubleshoot potential issues with your speakers:

  1. Make sure your computer speakers are on and the volume is turned up.
  2. Test your speaker setup. Click Audio Setup in the Audio Pane to select the correct device. Mac users should click the speaker icon in the Audio Pane to select the correct device.
  3. Check the volume setting under Audio Setup. Click Speakers Setup and then click Play Sound. Adjust the slider bar to the desired volume.
  4. Check your internet connection to ensure your connection is good.

Call us and we’ll be happy to help you 1-855-770-MOTO (6686)